Privacy Policy

Effective Date: May 19, 2026 | Last Updated: May 19, 2026

UPer Weed ("we," "us," or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at uperweedca.com (the "Website"), place an order, or interact with our services.

This Privacy Policy is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and other applicable Canadian privacy laws. By using the Website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Who We Are

UPer Weed is an Indigenous-owned cannabis delivery business based in Ottawa, Ontario. We provide same-day cannabis delivery in Ottawa, Gatineau, Cornwall, and surrounding areas, as well as mail-order shipping across Canada.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account, place an order, contact customer service, or otherwise interact with us, we may collect the following information:

Identity information: your name, date of birth, and government-issued photo identification (when required for age verification).
Contact information: your phone number, email address, and delivery address.
Order information: details of products ordered, order history, delivery preferences, and special instructions.
Payment information: Interac e-Transfer details (we do not store payment card information).
Communications: records of your interactions with our customer service team via phone, text, email, or web chat.

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect certain information about your device and browsing activity, including:

Technical data: IP address, browser type and version, operating system, device type, and screen resolution.
Usage data: pages visited, time spent on pages, links clicked, products viewed, and the date and time of your visit.
Referral information: the website or source that referred you to our Website.
Cookies and similar technologies: see Section 7 below for details.

2.3 Information from Third Parties

We may receive limited information from third parties that help us deliver our services, such as Canada Post (tracking information), payment processors (transaction confirmation), and analytics providers.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders, including payment processing, order preparation, dispatch, and delivery.
To verify your age and confirm your eligibility to purchase cannabis products.
To communicate with you about your orders, including confirmations, payment instructions, dispatch notifications, and delivery updates.
To respond to your questions, requests, and customer service inquiries.
To send you marketing communications about products, promotions, and updates, where you have provided consent and subject to your right to opt out at any time.
To improve the Website, our products, and our services through analysis of usage patterns and customer feedback.
To prevent fraud, ensure security, and protect the rights, property, or safety of UPer Weed, our customers, or others.
To comply with applicable laws and respond to lawful requests from law enforcement or regulatory authorities.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third parties who provide services on our behalf, including:

Canada Post and other courier services, to fulfill delivery.
Payment processors, to facilitate Interac e-Transfer transactions.
Website hosting, analytics, and security providers, to operate and maintain the Website.
Email and SMS service providers, to send transactional and marketing communications.

These third parties are contractually obligated to use your information only for the purposes for which it was disclosed, and to maintain appropriate security safeguards.

4.2 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or other legal process, or if we reasonably believe disclosure is necessary to: (a) comply with legal obligations; (b) protect and defend our rights or property; (c) prevent fraud or illegal activity; or (d) protect the personal safety of UPer Weed personnel, our customers, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal, regulatory, and accounting obligations, to resolve disputes, and to enforce our agreements.

Specific retention periods include:

Order and transaction records: retained for at least seven (7) years to comply with Canadian tax and accounting requirements.
Customer service communications: retained for two (2) years from the date of last contact.
Marketing preferences and consent records: retained as long as you remain a customer or until you withdraw consent.
Account information: retained while your account is active and for a reasonable period after closure to handle returns, disputes, or legal obligations.

Once information is no longer needed, we securely destroy, delete, or anonymize it.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights with respect to your personal information:

6.1 Access

You have the right to request access to the personal information we hold about you. We will respond to your request within 30 days, subject to certain exceptions provided by law.

6.2 Correction

If you believe any of the personal information we hold about you is inaccurate or incomplete, you may request that we correct or update it.

6.3 Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your personal information at any time, subject to legal and contractual restrictions and reasonable notice. Note that withdrawing consent may affect our ability to provide services to you.

6.4 Marketing Opt-Out

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, replying "STOP" to any marketing SMS, or contacting us directly. Opting out of marketing does not affect transactional communications related to your orders.

6.5 Complaints

If you have a concern about how we handle your personal information, please contact us using the information in Section 10 below. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

6.6 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information in Section 10. We may need to verify your identity before responding to your request to protect against unauthorized access.

7. Cookies and Tracking Technologies

The Website uses cookies and similar tracking technologies (such as web beacons and pixels) to provide and improve our services. Cookies are small data files placed on your device when you visit a website.

7.1 Types of Cookies We Use

Essential cookies: required for the Website to function, such as remembering items in your cart and keeping you logged in.
Performance and analytics cookies: help us understand how visitors use the Website so we can improve it (e.g., Google Analytics).
Functional cookies: remember your preferences, such as language and region.
Marketing cookies: used to deliver advertisements relevant to your interests on third-party websites, where permitted.

7.2 Managing Cookies

Most web browsers allow you to manage your cookie preferences through browser settings. You can choose to refuse all cookies, accept only certain cookies, or be notified when a cookie is set. Note that disabling essential cookies may affect the functionality of the Website.

8. Security of Your Information

We take the security of your personal information seriously and use a combination of physical, administrative, and technical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. These safeguards include encryption of data in transit (HTTPS/TLS), secure password practices, restricted access on a need-to-know basis, and regular review of our security practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

Our Website and services are not directed to individuals under the legal minimum age for cannabis purchase in their jurisdiction (19 years of age in most provinces and territories, 18 years of age in Quebec and Alberta). We do not knowingly collect personal information from individuals under these ages. If we become aware that we have collected personal information from a minor, we will take steps to delete it promptly. If you believe we may have collected information from a minor, please contact us immediately.

10. Contact Us About Privacy

If you have any questions, comments, or concerns about this Privacy Policy or our handling of your personal information, please contact us at:

UPer Weed — Privacy Inquiries

Ottawa, Ontario, Canada

Phone/Text: 613-614-9596

Hours: 9:00 AM – 11:00 PM, seven days a week

Website: https://uperweedca.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make changes, we will update the "Last Updated" date at the top of this page and, for material changes, will provide additional notice (such as a Website notification or email). We encourage you to review this Privacy Policy periodically.